Experience

• Applications Specialist – Lutron, Nov 2014 to Jan 2017

  • Adept at all phases of project management, including database and equipment programming, gathering client feedback, issue tracking, completing drawings, issuing work reports, and providing after visit support.

  • Interact with Lighting Designers/ Specifiers, Building Engineers and Installers to build a work plan in order to maintain turnover deadlines.

  • Performed walkthroughs and usability testing and provided training for customer-based software.

  • Updated databases and drawings/ documentation per needs and requirements.

  • Implemented and maintained the company communication platform.

• User Operations – Magic, Spring 2015

  • Early employee of the Text-to-Request Concierge Service.

  • Adapted to rapidly transforming work conditions and role/ responsibility shifts.

  • Communicated with clients and developed plan of action for task completion that increased client satisfaction and improved the user experience.

  • Excellent ability to respond to client requests and preferences.

  • Analyzed user data to develop activity trends and create new work practices.

  • Recipient of “The Closer” award for delivering the most completed requests and bringing in the highest revenues.

• Quality Control Systems Engineer – ABB, Jan 2014 to Nov 2014

  • Trained to work with radiological systems, hazards, and handling.

  • Installed, calibrated, and troubleshot Radiological, Electrical, and Mechanical equipment involved in Manufacturing Process Automation.

  • Completed user analysis in order to design graphical user interfaces (GUI).
    
  • Trained in the usage of Active Directory Domain Services.

• Intermediate Level Avionics Technician – Marine Corps, Jan 2009 to Jan 2014

  • Specialized in maintenance and repair of test equipment sets valued at over $2 million per system.

  • Mentored and instructed various individuals on work practices and professional development.

  • Repaired and reassembled electrical/mechanical assemblies.

  • Operated with 5 individual test sets in 3 fields of aviation electronics that are utilized to provide radar systems, defense systems, and pilot controls for aircraft.

  • Performed intermediate level troubleshooting techniques and repair for various avionics systems, their subassemblies, and other units within the AV8-B Harrier, EA6-B Prowler, and the F/A 18 Hornet aircrafts.

  • Demonstrated knowledge of printed circuit boards (PCB), advanced troubleshooting techniques, assembling wire harnesses, and computer skills while performing maintenance procedures.

  • Conducted weekly technical training to teach the capabilities of electrical testing equipment including: oscilloscopes, digital multi-meters, analog ohmmeters, signal analyzers, time-based rectifiers, and automated test equipment.

  • Supervised a Hazardous Material handling program, Safety program, and a Mobile Facility program for a period of 2 years resulting in Zero mishaps and outstanding reviews during inspections.
    

  • Maintained security clearance while working with classified and secret level electronics and electrical equipment. Used secret clearance to move, transfer, and maintain sensitive, classified and secret level assets. Secret security clearance is valid through to 2019.